Plan & billing

How JobTill plans work and how to manage yours: choosing a plan, changing it, updating your card, cancelling, and taking your data with you.

How plans work

Plans are sized by how many people use JobTill. Every feature is in every plan. There are no client limits and no job limits.

• Starter: 1–2 users, $49/mo ($39/mo billed annually)
• Team: 3–4 users, $99/mo ($79/mo billed annually)
• Professional: 5–8 users, $159/mo ($129/mo billed annually)
• Business: 9–14 users, $299/mo ($249/mo billed annually)
• Fleet: 15–20 users, $519/mo ($429/mo billed annually)
• More than 20 users: talk to us.

Everyone who signs in counts as a user, office and crew alike. An invite that hasn't been accepted yet also counts, so remove invites you no longer need. When you need more users, you move up a plan. You can't buy single extra users.

How to choose a plan

1. Click Plan & Billing in the left menu, or go to Settings → Plan & Billing. During your trial, you can also click Choose a plan on the banner at the top of the screen.
2. Under Choose a plan, pick Monthly or Annual.
3. Click Choose plan on the plan that fits your team.
4. Enter your card on the secure Stripe checkout page and confirm.

How to change your plan, card or billing period

1. Go to Plan & Billing.
2. Under Change your plan, click Open billing portal. Stripe's billing page opens.
3. From there you can switch to a different plan, update your card and see past invoices. When you change plans, Stripe adjusts the charge for the time left in your current period.
4. Click the back link at the top of Stripe's page to return to JobTill.

The Users line on the same page shows how many users you have against your plan's limit, and warns you when you're one away.

How to cancel

JobTill is month to month, with no phone call and no notice period. Only an admin can cancel.

1. Go to Plan & Billing.
2. Click Open billing portal.
3. On Stripe's billing page, choose to cancel your subscription. Stripe may ask why you're leaving; answering is optional.
4. Confirm. Your plan now shows the date it ends.

You keep full access until the end of the period you've already paid for, and nothing is charged after that. Fees already paid aren't refunded, including the unused part of a month or year. Changed your mind before the end date? Renew from the same billing page.

On an annual plan, cancelling stops it from renewing. You keep access until the end of the year you've paid for.

How to export your data

Your records are yours. You can download them at any time, even after cancelling.

1. Go to Plan & Billing and scroll to Your data.
2. Click Export my data. It shows Preparing… while it builds your file.
3. A .zip file downloads. Inside are spreadsheets (CSV files) for your clients, locations, jobs, visits, quotes, proposals, invoices, payments, recurring contracts, price list, expenses, leads, inspections and team, plus a README listing how many rows each file has.

The files open in Excel, Numbers or Google Sheets. Rows link by ID: for example, a job's client_id matches an id in clients.csv. Photos and files aren't included in the download. Only admins can export.

What happens if your trial ends or a payment fails

• During the trial: a banner shows how many days are left, and turns amber in the last three days. We also email you 3 days before, 1 day before, and when the trial ends.
• When the trial ends without a plan, the office screens lock and show Your free trial has ended. Click Choose a plan to pick up where you left off.
• When a payment fails, you get a few days to fix it. After that the office screens show Your subscription payment is past due. Click Update billing to fix your card.
• After cancelling, the office screens show Your subscription has been cancelled, with Choose a plan to come back.

In every case your data is kept, the Download your data link on that screen still works, and your crews' field app keeps working.