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JobTill Support

Real humans, real fast. Email us and we'll get back to you the same business day.

Contact
Email: hello@jobtill.com
Response time: same business day (Mon–Fri, 9am–6pm ET)

Frequently asked

How do I start a free trial?

Pick the plan that fits your team on the pricing page and start a 14-day free trial. No credit card required, and you can cancel any time.

Do you offer onboarding help?

We don’t run setup calls. The step-by-step guide walks you through setup, and you can email hello@jobtill.com any time.

How does billing work?

Monthly or annual subscription, billed through Stripe. Annual billing saves up to 20%. You can change or cancel your plan from the admin dashboard at any time.

How do my customers pay invoices?

JobTill connects to your own Stripe account through Stripe Connect. When you send an invoice, your customer receives a Pay Now link that lets them pay by card. Funds go to your own Stripe account. JobTill doesn’t hold your customers’ payments.

Can I import data from another system?

Yes. Upload a CSV of your clients, such as an export from Jobber or Housecall Pro or your own spreadsheet, under Clients and then Import CSV. Locations, recurring services and your price list are added in JobTill afterwards. The guide at jobtill.com/help/clients walks through it.

Is my data backed up?

Your data is stored in a managed Postgres database (Supabase) that is backed up automatically. You also own your data: an admin can download all of it as spreadsheets at any time from Plan & Billing → Export my data.

How do I delete my account?

Cancel your plan in Plan & Billing and download your data with Export my data. Then email hello@jobtill.com from your account email and we’ll delete your company workspace. If you don’t ask, your data is deleted 60 days after your plan ends, as described in our Terms.

What if I have a billing dispute or a question about a charge?

Email hello@jobtill.com with your account email and we'll respond same business day.

Is there a mobile app?

JobTill works in any modern phone browser today, and you can add it to your home screen. An Android app is in review with Google Play. There is no iPhone app yet.

Feature requests and bug reports

We genuinely want to hear from you. Email hello@jobtill.com with the subject "feature request" or "bug report" and include screenshots if you can.